Information technology – Service management-Part 10:Concepts and vocabulary

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ISO/IEC 20000-10:2018(E) Information technology - Service management—Part 10:Concepts and vocabulary1 ScopeThis document describes the core concepts of ISO/IEC 20000 (all parts), identifying how the differentparts support ISO/IEC 20000-1:2018 as well as the relationships between ISo/IEC 20000-1 and otherinternational Standards and 'Technical Reports. This document also includes the terminology used inall parts of lSO/IEC 20000, so that organizations and individuals can interpret the concepts correctly.This document can be used by:a) organizations seeking to understand the terms and definitions to support the use of lSO/IEC 20000(all parts);b)organizations looking for guidance on how to use the different parts of ISO/IEC 20000 to achievetheir goal;)organizations that wish to understand how ISO/IEC 20000 (all parts) can be used in combinationwith other International Standards;d)practitioners,auditors and other parties who wish to gain an understanding of ISO/IEC 20000all parts).2Normative referencesThere are no normative references in this document.3Terms and definitionsFor the purposes of this document the following terms and definitions apply.ISO and IlEC maintain terminologica

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