ISO 18091:2014(E) Quality management systems-Guidelines for the application of Iso 9001:2008 in local government

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IS0 18091:2014(E) Quality management systems — Guidelines for the application of Iso 9001:2008 in local government1 scope1.1GeneralIso 9001:2008,Quality management systems - Requirements1 Scope1.1 GeneralThis International Standard specifies requirements for a quality management system where an organizationa) needs to demonstrate its ability to consistently provide product that meets customer and applicable statu-tory and regulatory requirements,andb) aims to enhance customer satisfaction through the effective application of the system, including processesfor continual improvement of the system and the assurance of conformity to customer and applicable statutoryand regulatory requirements.NOTE 1 In this International Standard,the term "product" only applies toaj product intended for, or required by, a customer,b) any intended output resulting from the product realization processes.NoTE 2 Statutory and regulatory requirements can be expressed as legal requirements.The objective of this International Standard is to provide localgovernments withguidelines for achievingreliable results through the application of lSo 9001:2008 on an integral basis. These guidelines do not,however, add,

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